Frequently Asked Questions

1. When will I receive my order? 
   All orders will be processed & sent within 14 working days.
2. I haven’t receive any email of order confirmation.
   You will receive an email from admin@yobaby.store for order confirmation. If it’s not in your inbox, it might have accidentally land in your junk mail.
3. Can I pay by debit card?
   Yes you may. Our payment options are credit cards & debit cards only.
4. My debit card transaction failed.
   Please contact your bank to activate online transaction authorisation. After that, you will need to inform them you will make a transaction to our website.
5. How to check my order was successful?
   All successful orders will receive an email from admin@yobaby.store
6. Can i choose colour?
   I’m sorry, colours will be randomly picked. But rest assured all the colours are wonderful.
7. Can i cancel my order?
   Sorry, Order Cancellation is NOT allowed. All purchases are final.

If you have any further questions, please contact us on Facebook messenger or email us at admin@yobaby.store

Thank you!

Regards, 
Nuby Team Malaysia